Terms and conditions

Services delivered are limited to the elements explicitly described in the approved proposal. Any additional activities, sessions or deliverables requested by the client will be quoted separately.

Proposals are valid for 15 days after being received by the client.

Any changes to the scope of work, deliverables, or timeline must be agreed upon in writing by both parties. Additional work requested by the client will be quoted separately and requires written approval before commencement. Pricing for modifications will be based on the provider's standard rates or as agreed in the change order.

• Scope changes must be requested in writing and approved by both parties.
• Additional work will be quoted separately and requires written approval.
• Pricing for modifications will be based on standard rates or as agreed.
• The provider reserves the right to adjust timelines if scope changes significantly.

• A 50% deposit is required upon confirmation to secure the date and begin preparation.
• The remaining 50% is due upon delivery of the workshop.
• Invoices must be paid within 60 days unless otherwise agreed in writing.
• Travel and accommodation costs are excluded unless otherwise stated.

Invoices not paid within the agreed payment terms will be subject to late payment fees and interest charges.

• If payment is not received within 60 days, a late payment fee of 1.5% per month (or the maximum rate allowed by law) will be applied to the outstanding amount.
• After the 60-day payment period expires, the provider reserves the right to suspend services and pursue collection procedures.
• Collection procedures may include referral to a collection agency, legal action, or other remedies available under applicable law.
• The client will be responsible for all collection costs, including but not limited to legal fees and collection agency fees.

All prices and payments are specified in EUR (Euros) unless otherwise agreed in writing.

• All invoices are issued in EUR (Euros) unless otherwise specified in the proposal.
• VAT (Value Added Tax) will be added to invoices where applicable according to Dutch tax regulations.
• The client is responsible for paying all applicable taxes, duties, and fees unless the client provides valid tax-exempt documentation.
• If the client is tax-exempt, they must provide valid tax exemption certificates before invoicing. Tax-exempt status must be verified and approved by the provider.

• 14 days after the confirmation of the proposal: no cancellation fee.
• After the 14 days 50% of the total fee is charged.
• Less than 15 days before the workshop: 100% of the total fee is charged.
• Any non-refundable travel or hotel expenses already incurred will also be invoiced.
• Rescheduling is possible based on mutual availability; if rescheduling is not possible, the cancellation terms apply.

The client agrees to:

• provide a suitable venue, room setup and required equipment (projector, materials, etc.)
• ensure participant availability and punctuality
• share relevant internal information needed to tailor the session

The provider may engage subcontractors or third-party service providers to deliver services, provided that such subcontractors meet the same quality standards and confidentiality requirements.

• The provider reserves the right to use qualified subcontractors to deliver services.
• All subcontractors must meet the same professional standards and quality requirements as the provider.
• Subcontractors are bound by the same confidentiality and data protection obligations as outlined in these terms.
• The provider remains fully responsible for the quality and delivery of all services, regardless of whether subcontractors are used.

All facilitation frameworks, tools, canvas designs, methodologies and templates used during the session remain the intellectual property of Centered Lab. Lab outputs created by participants belong to the client.

Both parties agree to maintain confidentiality regarding any internal information shared before, during or after the engagement. The provider will not disclose client information to third parties without written consent.

Centered Lab may reference the collaboration (client name, general project type) in portfolios or proposals unless the client requests confidentiality in writing. No specific details or outputs will be shared without consent.

Neither party is liable for delays or inability to deliver caused by events outside reasonable control, such as severe weather, strikes, illness, transport disruptions or other unforeseen circumstances. In such cases, both parties will agree on a new date without additional fees.

The provider ensures the highest level of professionalism and preparation. However, facilitation outcomes depend on participant engagement and organizational dynamics. The provider is not responsible for internal implementation or decisions made by the client after the workshop.

Any disputes arising from or relating to these terms and conditions or the services provided shall be resolved according to the following procedures.

• The parties shall first attempt to resolve any dispute through good faith negotiations.
• If negotiations fail, disputes shall be resolved through mediation in Amsterdam, the Netherlands, before pursuing legal action.
• If mediation is unsuccessful, disputes shall be subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.
• These terms and conditions are governed by the laws of the Netherlands.
• The venue for any legal proceedings shall be Amsterdam, the Netherlands.

If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

These terms and conditions, together with the approved proposal, constitute the entire agreement between the parties regarding the subject matter herein. These terms supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written, between the parties. Any modifications to these terms must be made in writing and signed by both parties to be effective.